Privacybeleid

This policy describes how Sorell Dublin collects, uses, shares and protects personal information when customers visit the store, place an order or contact support.

Who controls your information

Sorell Dublin is the trading name responsible for the storefront at sorell-dublin.com. Privacy enquiries and rights requests can be sent to support@sorell-dublin.com. The merchant's registered legal name and business correspondence address are also displayed on the website Contact page.

Information we collect

We may collect contact and identity details; billing and delivery addresses; order and transaction information; product preferences; customer-service messages; device, browser, IP address and approximate location data; cookie identifiers; and marketing preferences. Payment card details are processed by authorized payment providers and are not intended to be stored directly by Sorell Dublin.

How we use information

We use personal information to operate the store; process payment and fulfill orders; provide tracking, returns and customer service; prevent fraud and secure the service; comply with tax, accounting and legal duties; remember preferences; measure store performance; and send marketing where permitted or consented to.

Legal bases

Depending on location, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service improvement, or consent for optional cookies and certain marketing. Consent can be withdrawn without affecting earlier lawful processing.

Service providers and international transfers

We may share necessary information with ecommerce hosting, payment, fraud-prevention, analytics, advertising, fulfillment, warehouse, carrier, customer-support and professional-service providers. These providers may operate internationally. Where required, we use recognized safeguards for cross-border transfers. We do not sell personal information for money. Some advertising disclosures may be treated as 'sale', 'sharing' or targeted advertising under certain privacy laws, and eligible users may opt out.

Retention

We keep information only as long as reasonably needed for the purposes described, including fulfillment, customer support, fraud prevention, dispute resolution and legal recordkeeping. Order and tax records may be retained for the period required by applicable law. Marketing preferences are retained until withdrawal or account cleanup.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing; receive a portable copy; withdraw consent; opt out of targeted advertising or qualifying data sharing; and complain to a data-protection authority. We may verify identity before completing a request. Email support with 'Privacy Request' in the subject line.

Cookies and advertising

The store uses essential cookies and may use analytics or advertising technologies, subject to consent requirements. These tools can measure visits, purchases and ad performance or help personalize advertising. Available controls include the cookie banner, browser settings and platform-specific advertising controls.

Children

The store is not directed to children and we do not knowingly collect personal information from a child below the minimum age established by applicable law. A parent or guardian who believes a child supplied information should contact us.

Security and changes

We use reasonable administrative, technical and organizational safeguards, but no online transmission is completely secure. We may update this policy to reflect operational or legal changes. The effective date will be updated and material changes will be communicated where required.

Last updated: 21 August 2026