Refusionspolitik
We want customers to feel confident when ordering from Sorell Dublin. This policy explains eligibility, the return process, costs, refunds and damaged-item claims.
30-day return window
You may request a return within 30 calendar days after the date your order is shown as delivered. A return request must be submitted before the end of this period. Returning an item without first contacting us may delay processing.
Eligibility
To qualify, an item must be unworn, unused, unwashed and in the same condition in which it was received, with its original packaging, tags and accessories. Footwear should be tried on only indoors on a clean surface. We may reasonably refuse a return that shows wear, odor, alteration, damage caused after delivery or missing components.
How to request a return
Email support@sorell-dublin.com with your order number, the item you want to return and the reason. We will review the request and, when accepted, send the return instructions and authorized return destination. Do not send items to an address shown on a parcel label unless our support team confirms it in writing.
Return shipping costs
For a change of mind, incorrect size ordered or preference-based return, the customer is responsible for the return shipping cost. For an item confirmed by us as defective, damaged in transit or materially different from the order, Sorell Dublin will provide an appropriate remedy and reimburse or arrange reasonable return shipping where required. Original expedited-shipping charges are not refundable unless the law requires otherwise or the order was defective.
Non-returnable items
The following cannot normally be returned: gift cards; personalized or made-to-order goods; intimate or hygiene-sensitive goods once their hygiene seal is removed; items marked final sale where legally permitted; and goods damaged through misuse. This restriction does not remove rights relating to faulty or misdescribed products.
Refund processing
After the authorized return arrives, we inspect it and email the outcome. Approved refunds are sent to the original payment method within 5 business days after approval. Your bank or payment provider may require an additional 2-10 business days to display the credit. Shipping, customs duties, taxes and currency-conversion charges paid to third parties are refunded only where legally required.
Exchanges
The fastest way to obtain another size or color is normally to return the eligible item and place a new order. If direct exchanges are available for your destination, support will confirm the procedure before you ship anything.
Damaged, incorrect or missing items
Contact us within 48 hours of delivery where practical, including the order number and clear photos of the item, packaging and shipping label. Keep all packaging until the review is completed. We will assess the evidence and may offer replacement, repair, partial refund or full refund as appropriate. Nothing in this time request limits mandatory consumer rights.
Cancellations
Contact us as soon as possible. We can cancel or edit an order only before it enters fulfillment. Orders may begin processing quickly, so cancellation is not guaranteed. Once shipped, the normal return procedure applies.
Last updated: 21 August 2026