Leveringspolitik
This policy sets clear expectations for processing, estimated transit times, tracking, duties and delivery problems.
Order processing
Orders are normally processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays. High-demand periods, address verification or payment review may extend processing; we will contact you if a material delay occurs.
Estimated delivery times
| Destination | Estimated transit after dispatch |
|---|---|
| United States | 5-10 business days |
| United Kingdom & Europe | 5-10 business days |
| Canada, Australia & New Zealand | 7-14 business days |
| Other supported destinations | 10-16 business days |
These are estimates, not guaranteed delivery dates. Customs, carrier disruption, severe weather, peak seasons and remote locations may add time. The delivery estimate shown at checkout or in the shipping confirmation should be used when it is more specific.
Shipping cost
The applicable shipping cost, including any free-shipping threshold, is displayed at checkout before payment. We do not add undisclosed shipping or handling fees after purchase. Promotional shipping offers apply only to the destinations and order values stated in the offer.
Tracking
When available, a tracking link is emailed after dispatch. It can take 2-5 business days for the first tracking event to appear while a parcel is transferred to the carrier. Multiple items may ship separately and may have different tracking numbers.
Customs, import tax and duties
International orders may be subject to import duties, VAT, customs fees or brokerage charges imposed by the destination country. Unless checkout explicitly states that duties are included, these charges are the customer's responsibility and are not controlled by Sorell Dublin. Refusing a parcel because of import charges may result in return costs being deducted from any refund where permitted by law.
Address accuracy
Customers must provide a complete and accurate delivery address. Contact us immediately if correction is needed. We cannot guarantee changes after fulfillment begins. Additional costs caused by an incomplete, incorrect or refused address may be deducted from a refund where legally permitted.
Delivered but not received
Check the property, household members, neighbors, safe places and local carrier first. If the parcel remains missing, contact us promptly with the order number. We will review tracking and may open a carrier investigation. A carrier's delivered scan is not the sole consideration where credible evidence indicates loss.
Lost or materially delayed parcels
If tracking has not updated for an unusual period or the parcel passes the stated estimate materially, email support@sorell-dublin.com. We will investigate with the logistics provider and provide the remedy required by the circumstances and applicable law.
Last updated: 21 August 2026